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HP8's avatar
HP8
New member | Level 2
9 months ago
Solved

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.   When I click into the zipped file to investigate its conte...
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  • HP8's avatar
    HP8
    9 months ago

    I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
23 days ago

Hey Nirvaanatron - sorry to jump in here, but have you tried any 3rd party app to unzip your file? 

If you did and still get an error, you can try a web search for other ones to test.

 

Nirvaanatron's avatar
Nirvaanatron
Explorer | Level 4
23 days ago

Will try that and get back, but I did notice that the size of the zipped file is about close to half of what the download should be. When downloading (and on dropbox) it says the right size, but when checking the files properties the size is significantly reduced. Not sure why that would be but if it works without deleting anything then i suppose its fine. Also thanks for replying and no worries.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hey Nirvaanatron, definitely give us a heads up.

    It's also worth checking if the file contains all of your content, if not we're definitely here to look into this. 

    Thanks!

    • Nirvaanatron's avatar
      Nirvaanatron
      Explorer | Level 4
      23 days ago

      Ok so I tried with 7-zip and when extracted the file is like giving an error but its also saying theres only one subfolder in the folder which is really weird but might be the reason why the size is so much smaller. Every time I redownload from dropbox it says the right amount though so idk where the error is happening. Should I file an actual help request or is there an easy solution?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        23 days ago

        Hey Nirvaanatron, what is the size of the folder you're downloading from the web?

        Also, do you happen to have any step-by-step screenshots, in order for us to have a visual into this?

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