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MJC23's avatar
MJC23
Explorer | Level 3
2 years ago
Solved

Dropbox Document Not received in GMAIL

Hello,  

 

I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I receive this "We just sent you an email. Please open it and click 'Review Document'." I have been checking my email but it has been for hours now that I have not been receiving any email from Dropbox Sign.  Please help. 

 

Dropbox Sign
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

11 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there MJC23 - sorry to hear about this.

     

    Could you check your spam/junk folder as well and let me know if you can find the email in question?

     

    Thanks!

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago

    Hello Walter,  

     

    I have checked the SPAM folder and did not see the email in question.  

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago

    Hello  Walter,  

     

    Thank you for your assistance. 

     

    I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MJC23, hope you’re doing well!

     

    Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. 

     

    If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago

    Hello Nancy,  

     

    Thanks for the revert.   I already added noreply@mail.hellosign.com to my email contacts. Still didn't work. Hope we can find a solution to this the soonest.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information there MJC23 

     

    Would it be OK if I sent you an email to look further into this through our support channels?

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago
    Hello Walter,

    Surely, you can send me an email.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago
    Hello Walter,

    Response on the email sent.

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