Error when trying to download files from a link

Thanks for bringing this to our attention, massi55.

When you say "download links", you're referring to Dropbox shared links, right?

Can you send us a screenshot of the error, while making sure there's no personal info on the screenshot?

Have you tried opening the link from a different browser or private browsing/incognito window?

Thanks for checking.

Hi Hannah

Yes, here are the things I tried:

1. Close DropBox account and then re-register.
2. Used Safari instead of Chrome.

Here are some screenshots

Thank you

Hey massi55! Thanks for those screenshots. 

Out of curiosity, was this link shared with you by a user you know? Is the email address of the sender no-reply@dropbox.com or another one of the official Dropbox domains you see here? 

If this is a shared link, you shouldn’t have to sign in to your Dropbox account in order to download the contents.

Can you open an incognito window on your current browser instead, and try to log in to your Dropbox account from there? Can you see the files under this page perhaps?

The files were shared by a user I know with a specific email address.

I have opened my email and Dropbox in incognito and still get the same error

Thanks

massi55 wrote:

I have opened my email and Dropbox in incognito and still get the same error

You mean you get the error while logging in to just Dropbox on an incognito window? 

If so do a password reset via www.dropbox.com/forgot 

I have already twice reset the password

Hey massi55, let me jump in here!

Just to clarify: do you get the error message both when you're signed into your Dropbox account, and when you're not?

If you try to individually download a file, does that work?

I confirm that I get error message in both cases and it asks for the PW even when signed in

massi55, let’s try something else, then. What I’d like you to do is open an incognito window on your browser again and log in to Dropbox with the same email address as the one you received the Dropbox transfer link to. 

Then, please click on the small waffle icon at the top right corner of your screen (the one that’s close to your Dropbox avatar) and select “Transfer” from the menu (you should be redirected here). 

If you go to the “Received” tab, can you see the files there?

I think there must be a problem with the link I was sent: I have had somebody else send me a file and I clicked on the link and it opened.

Thank you for your help