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mharpsnz's avatar
mharpsnz
Helpful | Level 6
2 months ago
Solved

Dropbox website is freezing when accessing through Firefox and Safari

Hi, Logged in to my Dropbox account via browser this morning and was hoping to create a Link to share the contents of a folder created yesterday. Dropbox appears to freeze immediately after clickin...
Folders
Web
  • mharpsnz's avatar
    mharpsnz
    2 months ago

    Hannah​ I was able to delete the problem folder this morning (it was still exhibiting the odd issues from yesterday). I have created a new folder and uploaded the photos again and all is now working correctly.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to see that you're having this issue, mharpsnz.

I wasn't able to reproduce this issue on my end; can you please clear your browsers' cache to see if that helps?

Also, try from a private browsing window and let me know what you find.

Thanks.

mharpsnz's avatar
mharpsnz
Helpful | Level 6
2 months ago

Hannah​ Cleared the cache and the same thing happened. Trying a Private browser window results in me not being able to login because a 2 factor authentication message was not able to be sent. Also now getting the same 2 factor error when trying to login with Safari in a non private window.

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