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Dropbox requiring google workspace to edit
We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this issue. They cannot use google chrome on their computer.
We've tried all of the other tricks that I could think of.
Any insight?
Hi Hannah, I figured it out. The issue was using Duck Duck Go. While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately. I turned off the DDG browser, and then the connection worked again. So far, so good!
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- Hannah
Dropbox Community Moderator
Hey ckmueller, thanks for reaching out to the Dropbox Community this Friday!
Is the person having this issue on a Dropbox Business account?
If so, they'd indeed need a paid G-Suite account to edit the files. A Google or Gmail account won't be enough in this instance.
Let me know if you have any questions or if that's not the case. Hi Hannah,
Thank you for the response. Our organization does have Dropbox Business Standard, but we have shared documents with people outside of our organization before without running into this issue.
Thank you!
Hello! I have this same issue when I use Chrome. When I click on any Google Workspace link in my Dropbox files, I get this error. When I click on the login button, nothing happens. When I use Safari, I get a slightly different error message than I need to enable cookies. When I click the link in the Safari error message, it will allow me to access the Google document. I do have a paid workspace account, and none of my co-workers are having this issue. I have tried re-signing in to Dropbox and Google Workspace, as well as a full re-start of my PC. I am a mac user. Do you have any ideas about what is causing this?
- Hannah
Hey Angela Peacor, sorry to see you're having trouble with this.
Have you tried clearing the cache on your browsers, to see if that helps?
Hi Hannah, Thank you for trying to help. I just did what you suggested to clear the cache, and still nothing.
Hi Hannah, I figured it out. The issue was using Duck Duck Go. While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately. I turned off the DDG browser, and then the connection worked again. So far, so good!
I have this problem using Chrome. I'm caught in an endless loop: I have both G Workspace and Business Dropbox but cannot connect Mac oS12.4 to blame? Solution?
- Nancy
Hey killianadv, I’m sorry to hear you’re having the same issue.
Just to clarify, are you being asked to create an account with Google Workspace or are you being asked to sign in to your existing account?
Do you mind sending over a screenshot of what you see, so that I can take a look?
Thanks!
I am having this same issue. Here's a screenshot of the message. I am logged into Dropbox and Google with the same email, which is my work email. We have a Google Workspace account (and I'm an admin on both that and our Dropbox account). No one else at my company (all the same domain name, using the same Dropbox and GSuite accounts) is having this issue except me. I am on Firefox, but it looks like people are having this issue on Chrome and other browsers too. When I click "sign in" or "Return to Dropbox" the same page reloads. Would love some help on this! Thanks.
- Walter
Hey Lisa_Vermilion, sorry to hear you're having issues with this.
Have you tried clearing your browser's cache or another browser, preferably with no plugins or extensions running?
Also, do you see the Google integration under your Connected Apps tab?
