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Forum Discussion
How can I be refunded? I can't seem to contact support.
I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy to go through support or get in contact with anyone who can provide assistance. Any help is appreciated. Thanks
2 Replies
- Nancy
Dropbox Community Moderator
Hey John McFadden! Thanks for posting on our Community today.
How did you upgrade your Dropbox account? Did you do it via www.dropbox.com or the iTunes/Google Play platform?
Can you also clarify when you opted in for a trial and when you were actually charged for a paid plan? When did you cancel the plan exactly?
Let me know once you have more details.
I upgraded through dropbox direct. i cancelled my plan on 27th May when the billing was to commence on June 1st
