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Forum Discussion

Paul1989's avatar
Paul1989
Explorer | Level 3
14 days ago

I upgraded to Plus, but my account still shows only 2 GB of quota

I just bought Dropbox Plus but it keeps saying that I don't have enough space:

Should be 2000GB now, how can I fix this?

Dropbox Plus
Storage space
upgrades

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hi Paul1989​, thanks for bringing this to our attention.

    I can see from the screenshot that your account is currently full.

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    Thanks in advance for your reply!

  • Paul1989's avatar
    Paul1989
    Explorer | Level 3
    14 days ago

    Yes please, should I sent you the adress or is it visible for you?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    No worries, I've sent you an email, please could you reply to it when you get a chance?
    If there's anything else we can assist with, feel free to reply back here!

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