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Asking me to add billing info but I want to cancel my trial and go back to a personal account
So I started working for a new company.
They asked me to create a new dropbox account.
I was supposed to make a personal account and then join the company dropbox.
But I made a business account and then joined the company dropbox.
and now, my trial is ending at the end of this month.
Dropbox is keep asking for my billing info.
And when I try to add it, it says it's going to charge me after my trial ends.
I do not want to get charged with anything.
So I submitted a ticket to request a change my account from business to personal, hoping it will fix my problem. but still waiting for a reply.
Anyone know how I can keep my access to company files/folders after trial ends, without adding my billing info?
Please help.
I see, thanks for clarifying that for me RhettKim
In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial?
7 Replies
I don't think I have a ticket number.
On the confirmation email. it tells me 'recent request with Dropbox'
but doesnt tell me the ticket number.
- Walter
Dropbox Community Moderator
I see, thanks for clarifying that for me RhettKim
In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial?
Okay. I followed the steps to cancel. It seems to have worked.
Is my account personal now?
Thank you!
subscriptions
Dropbox basic free
2GB
