Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

195 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi elhdesigner, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

     

    Are you writing to us now on the Community from another account?

     

    This will help me to assist further!

  • elhdesigner's avatar
    elhdesigner
    Helpful | Level 5
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, I'm glad to hear that you were able to login to your account.

     

    Enjoy the rest of your week!

  • NHT's avatar
    NHT
    Explorer | Level 4
    3 years ago

    I have been trying to access my dropbox and have not received any 6 digit access code email.

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

     

    Need help, please.

     

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NHT, welcome to our Community! 

     

    Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this? 

     

    Keep me posted, and we'll take it from there! 

  • NHT's avatar
    NHT
    Explorer | Level 4
    3 years ago

    Hi @Megan

     

    Thanks for your prompt answer.

     

    Yes, of course you can sent email.

     

    Thanks.

     

    Nuno

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NHT, I just sent you an email, I'll see you there!

  • NHT's avatar
    NHT
    Explorer | Level 4
    3 years ago

    Hi Megan,

     

    I didn't receive any email.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NHT, did you check your email's spam/junk folder as well? 

  • NHT's avatar
    NHT
    Explorer | Level 4
    3 years ago

    Ups... was in spam...

     

    Answered.

     

    Thanks.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!