Hi Team, Can someone please help with an email I received as below? Not sure what it all means The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ??? Limited groups have been deleted. Your account has been converted to a personal Dropbox plan. Reason I ask is that we had a colleague that left our company under bad terms. Many thanks in advance.

I also just received an email notification that our team has been disbanded. The linked article says we should have received a notification to take appropriate action 30 days ago, but that was never received. I don't know why DropBox would take such an extreme action like this without properly giving notice, and now I'm also concerned that our data is gone. Please advise.

Well from what I can see Teams is no more? however, I do have paid Personal Plus, was Business Teams albeit free one I think.Now, having two computers here, now shows my personal account on one with no teams, and the other has the teams account and no personal. Talk about confused.

It would be great if dropbox could make the feature accessible to freelance users, who'd like to separate their business (for solo workers) & personal accounts, but want have simultaneous access to both. This feature is currently only available for business accounts to link to personal accounts, and the business account comes with a minimum of three users and is too costly for a single freelance individual.

Hi i also just got this email two days ago: "B Art Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?! I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!

I have two Dropbox (DB) accounts - one personal and one business, both set up with separate email accounts and passwords. Last night, without warning, I received an email from DB stating that my business team had been disbanded by DB, the team's folders were converted to shared folders, and all of my business groups were deleted and converted to a personal DB plan. This morning I received a text box on my desktop screen stating that my business DB account was removed from my computer because my accounts were unlinked, but that my files were not deleted. There was not any information on how to link the accounts or the opportunity to do so. This all came without any warning or notification of a change, or the option to link accounts. Now I find that:Through the DB icon/app on my desktop, I no longer have access to my business DB, but I can access my personal DB there. Same with the DB icon/app on my phone.I do have access to my business DB on my laptop, through the app/icon, but I cannot access my personal DB there.Yesterday I could easily access both accounts from all of my devices and copy and paste documents as needed between them. Today I have no way of copying and pasting documents between the two separate accounts. I have no idea how to get documents from one account to the other now. I realize I can access both accounts by going to Dropbox.com, but to constantly have to download all of the documents I need, make changes, and then somehow upload the files back into the same or a different DB account while also logging out of one account and into another is a time blackhole! I use DB every day, but I am not computer or tech savvy. Any wisdom from this group is greatly appreciated.

Free team disbanded by Dropbox | The Dropbox Community

114 Replies

mp84
New member | Level 2
4 years ago
It would be great if dropbox could make the feature accessible to freelance users, who'd like to separate their business (for solo workers) & personal accounts, but want have simultaneous access to both. This feature is currently only available for business accounts to link to personal accounts, and the business account comes with a minimum of three users and is too costly for a single freelance individual.
Walter
Dropbox Community Moderator
4 years ago
This idea is going to need a bit more support before we share your suggestion with our team.

We’ve updated the status to encourage more users to back you up!
Jay
Dropbox Community Moderator
4 years ago
Hi MikeMp3, thanks for bringing this to our attention.

Recently, support for free teams has ended, so most likely your free team was disbanded due to this reason.

Your account hasn't been affected in any way, so you should still be able to use it.

If you need any further assistance, please let me know!
MikeMp3
Explorer | Level 3
4 years ago
Hi Jay,
Hope you are well and safe!
We had a paid subscription so just a little worried someone is accessing our files?
Many thanks for your quick response .

Have a great day and keep your head down.
Kind regards.
MikeMp3.
Jay
Dropbox Community Moderator
4 years ago
It sounds like the payment for the team wasn't renewed, hence why it has reverted to a personal account.

Were you the user who paid for the upgrade or was it another user?
theschwanke
Explorer | Level 4
4 years ago
Hi i also just got this email two days ago: "B Art Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?! I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!
Jay
Dropbox Community Moderator
4 years ago
Hi theschwanke, you should have received an email regarding the ending of support for free teams.

Were you the admin of the free team, or a member of the team instead?
Doug14
Explorer | Level 3
4 years ago
I also received this message about my team being disbanded and that my new account has been converted to a personal Dropbox plan. I do not see my files in my folder.
Jay
Dropbox Community Moderator
4 years ago
Hi Doug14, were you files located in personal folders or a team folder?

Do you see any recent events or deleted files from the account?
Doug14
Explorer | Level 3
4 years ago
They were in the team folder. I had no deleted or recent events files.