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Jess51's avatar
Jess51
Explorer | Level 3
2 months ago

I can't log in to Dropbox Passwords - "Oops! An error has occurred, please try again later".

I'm having the same problem that I had 2 years ago when trying to set up Dropbox Passwords on my Pixel 7 (ticket #23077274).

I had to delete the app from my phone and am now trying to re-install it on the same phone. I am getting the same error message that I did before: Oops! An error has occurred, please try again later. 

I tried everything that was recommended before, including:

  • uninstalled both Dropbox and Dropbox Passwords apps, then reinstalled 
  • cleared cache for Dropbox Passwords (then uninstalled Dropbox Passwords app and reinstalled)
  • disconnected from Dropbox Passwords For Android under the security tab (then uninstalled Dropbox Passwords app and reinstalled)
  • verified that only 2 devices (including this Pixel 7, as far as I can tell) are tied to my account

Would love help getting this set back up again.

Android
Dropbox Passwords
Error Messages

11 Replies

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    2 months ago

    I don't think I'm going to put myself through this again and will no longer be using this Password app. Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the update on this Jess51 - much appreciated. May we reach out via email to have a further look internally at this point? 

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    2 months ago

    Because the descriptions are so vague, that's hard to answer. As far as I know the Chrome listed is installed on the JessHP and therefore just one device.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Jess51, just to clarify, do you only have 3 devices on which you're trying to use Dropbox Passwords? You mentioned previously that you have 2 devices, but now in the recent screenshot it's showing 3 devices.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    2 months ago

    It comes back whenever I try to reinstall the app on the phone, but it is currently uninstalled pending further direction from you.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    2 months ago

    I deleted that per one of the suggestions last time this happened.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the screenshot! Please correct me if I’m wrong, but you don’t see anything else under the “View Dropbox content” section, like “Dropbox Passwords for Android”, right?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Jess51! You can try copy pasting your screenshots directly in the message box of your reply here on the forum.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    2 months ago

    I'm happy to send these to you, if you tell me how. Am I missing this option here?

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