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Green40us3's avatar
Green40us3
Explorer | Level 4
2 years ago
Solved

Need DropBox support to unblock an email. It's not getting any emails from Dropbox

I created a ticket and reached out a few days ago.

Ticket#23203443

We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to login to do so, and no phone number to call or fix?

account access

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How long ago was it logged? Replies arent processed over weekends. 

     

    Also, there IS phone support - your admin can get it at www.dropbox.com/support. 

    Can they log in via the desktop software on any device? 

  • Green40us3's avatar
    Green40us3
    Explorer | Level 4
    2 years ago
    Hi Mark,

    Thanks for the reply. The account that has this issue is the admin account
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Green40us3, happy Monday! 

     

    I just informed our colleagues to jump on your ticket number. Hang tight, and an agent will see your request as soon as possible. 

     

    If you need anything else, we're here! 

  • Green40us3's avatar
    Green40us3
    Explorer | Level 4
    2 years ago

    Thank you Megan, I super appreciate that.

     

    Somebody named Leah reached out and I responded a few hours ago and just waiting for somebody else to respond.

     

     

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