Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Create or delete account
14 TopicsError 500, when deleting account
I can't delete my account. When I do try to delete my account, I get a error 500 message. I am on a free account that was downgraded from one of the previous business plans that are no longer offered. The chatbot is useless, and a free account doesn't get access to any support. How can I get my account deleted when your system is broken?53Views0likes7CommentsAccount deleted by my old business partner. Can I restore it?
Hi There! I’m looking for help regarding my Dropbox account, which I’ve had for over 8 years. Recently, I tried to log in and discovered that the account has been deleted. This account contains a significant amount of personal and client-related videos and photos, and losing access to it has been devastating. Here’s some context that might help: Two months ago, my business partner locked me out of all accounts associated with my work email due to a messy separation. My Dropbox account was originally a personal account, created before I joined the company, and was not paid for or created by the business. At some point, I switched the account’s email to my work email, but I didn’t realize this until now. I suspect my former business partner may have gained access to the account and deleted it. I’m hoping there’s a way to recover the deleted account and its contents, as well as change the account’s email address to a personal one that I control. This account is incredibly important to me, and I would greatly appreciate any assistance you can provide in restoring it. Please let me know what steps I need to take or any information you require from me to proceed. Thank you so much for your help during this stressful time.Solved156Views0likes5CommentsMy Account got permanently deleted and need help recovering it
Hi rayan, This a reminder that the Rayan team is still in locked state. If Rayan is still in locked state after October 16, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently. There are 3 ways to get out of locked state: Keep Dropbox for teams and purchase a new plan Disband the team Delete your team permanently Please note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 16, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article. Select Review options to choose the best option for you. I received this mail is January 2025 and missed it. I had very important files on that account and now it has reset and been deleted. Is there any way to recover these files as they are very important to me. Please help.53Views0likes1CommentMy account was moved into a Team, and then I was deleted from it. Now I'm missing my files.
Hi, I have a problem, I hope someone here can help me. I have a very old Dropbox account that I have been working with for many years. the other day a work colleague sent me a collaboration invitation for a test we had to do and suddenly my account with all my data was moved to another folder, when he deleted his because it wasn't suitable for the work we had to do suddenly mine disappeared too, he kicked me out of all the accounts, deleted all my data and moreover the 10 GB that I had accumulated over the years with invitations to friends now I have the basic 2 pack GB. How can I recover my data?Solved127Views0likes5CommentsHow can I delete the wrong Dropbox account from logging in?
I accidentally signed in with a different email address and now every time I try to log-in it does it with that email address, on my computer. I'd like to delete this email address/ account - so it will hopefully open with the email address I've always used. (Computer did some massive "upgrade" for outlook and caused all of this.) Help!35Views0likes1CommentDeleted old account, opened a new one and computer files are gone. Anyway to retrieve them?
Hello, I deleted my account on dropbox and immediately opened a new one with a new email address. I thought the old files would be retained on my computer, but now it seems they are gone! The new dropbox folder on my laptop's hard drive is empty. The old files are not on the Recycle Bin of Windows. Are the files permanently delete? Can I retrieve or restore them somehow? Thanks.Solved77Views0likes1Comment