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Dropbox Sync status on folders missing / Context menu missing
I can't see the blues rotating or green hack icon on folders by syncing...why? When I click with the right click, no showing Dropbox option.. why? System: Sequoia 15.4.1 I've done everything possible on forums, download newest version, re-install, all the trick on Desktop/Stages, Even Installed Google drive(saw it somewhere Now... I need "HELP ASAP"... can anyone please tell me?... As this is an importan part of my workflow! ππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎππΎ
Incomplete sync
I just purchased a new MacBook Pro computer, running iOS 15.3.1. I migrated most of my files from my prior computer, using Migration Assistant. Created a new folder in Dropbox on my iPad, and the contents appeared on Dropbox.com, but will not show up on my laptop. I tried pausing syncing, then restarting, rebooting my computer, then finally uninstalling the Desktop Dropbox application and reinstalling it with the most current version. It seems that one thing the may have been limiting Dropbox was that I was using Dropbox Basic, and somewhere along the way that was limited to only 3 devices, and I have Dropbox linked to 5 devices. So I also upgraded to Dropbox Plus, which allows multiple devices to sync. My computer went through the whole sync process, and says everything is up to date, but only about 75-80% of my folders and 75-80% of the files in those folders are syncing, and it seems very random. Some folders do not even appear on my MacBook Pro, so I cannot right click to make the folder contents appear off line. And at least one folder, which should have 115 small files in it, is empty on my laptop. Syncing still works fine on my older computer. I have looked at online help, etc, and not found anything to fix this problem. Can anyone help?
Online-only settings not available under my app's preferences. What can I do?
I have Dropbox plus with V216 on windows 10 and options for online-only and smart sync do not appear under the sync tab of preferences dialog, I am only shown an option to correct incompatible characters for file names. I have tried restarting and reinstalling Dropbox but problem persists. At the moment, every folder I sync is available offline on my desktop and I am out of space.Mac Finder extension incompatible with Google Drive Finder helper Finder extension
I have the same issue that many other people have reported. On my MacBook Pro running MacOS 14.1.2, I have both Dropbox v189.4..8395 Personal Plus (I have never had a beta version) and Google Drive File Stream v85.0.26.0. My Dropbox sync/cloud icons are missing from my Dropbox folder. If I uncheck the Google Drive Finder helper's Finder extension, then the Dropbox sync icons immediately re-appear. However, this reduces the functionality of my Google Drive installation. I need *both* of these cloud sync systems to work. Is there a fix for this problem yet? -Marc Levoy, Stanford University and Adobe Inc.
Random Dropbox placeholder file on desktop
I'm trying to understand why a file called "Dropbox" just appeared on my iMac desktop. It looks like a text file, but can't be opened. Clicking on it results in the following message: "Item Dropbox is used my MacOS and can't be opened." When I "get info" on the file, it's 780 bytes. I have been rearranging some dropbox files on this computer, and just installed Dropbox on another computer. Perhaps it's related to that. Don't know if it's relevant or not, but all my files are offline as well as online It appears to be a placeholder but I've been using Dropbox for years, and haven't seen this before. Any ideas are much appreciated. Marty
Dropbox Mac OS fails to Index and/or synchronize and Update to new folder structure
Dear Dropbox Support and Community, As a long-standing Dropbox customer with a 3TB Dropbox Pro subscription, I am very surprised. When I switched my entire work environment to Mac M1/M2 chipsets (over a year ago), I simply couldn't use Dropbox anymore because syncing kept taking days, etc. In the meantime, I used competitors' products (Google, PCloud) and left my dearly paid-for DropBox subscription unused in the corner. Due to a new customer, the use/collaboration with Dropbox is once again becoming topical and necessary. And what can I say, obviously it is not possible to create a functioning software product in a year despite my freshly debited subscription fees of almost $200. Although I did a complete clean install on my Mac M1 Studio and the Macbook Pro M2, following the instructions on the internet, and selected only very small folders with 4-6 files and under 1 GB for the first synchronization, I (like many others in this forum) get stuck at an infinite indexation. I have installed version v208.4.5824 on both devices. I not only did a clean install but also removed all devices from the Dropbox security settings beforehand. Both devices have more than enough hard disk space. Both the βonline onlyβ and βavailable offlineβ synchronization options were tried. Different folders were selected on both devices to avoid a possible conflict here as well. Both devices synchronize into the βoldβ folder under βUsers/xxx/Dropboxβ, because the update for the Dropbox folder according to the new Mac OS 14.6.1 fails miserably and every time it tells me that the update for macOS with file providers cannot yet be carried out. I can only wonder how DropBox can continue to offer such a mess and is not ashamed when they debit my subscription fees annually. I hope for help from the community, as even the support e-mails in March 2023 were fruitless and just infuriated me. Shame on you, Dropbox.Dropbox not recognizing external drive or showing sync icons
Hi Everyone, I signed up for a 30 day Dropbox Plus trial. I already had Dropbox Desktop App (version 207.4.5821) installed on my Win Acer Nitro laptop on the C: drive with a Dropbox folder syncing with my online Dropbox account while on the Basic plan. The files in the Dropbox folder are still syncing fine with my online account. I am not sure if the two problems are related, so I thought I should mention both in the one post. The first problem is the sync icons are missing in the Dropbox folder on the PC. I don't recall if they were visible under the Basic plan on this PC because I access Dropbox folder via my iPhone and Surface laptop instead, where the icons are visible on the latter. On my Acer I only access Dropbox files via links pinned to Word, Excel, etc so I never went into the Dropbox folder. See the following image: The second problem is that I'm trying to use Dropbox Plus to backup (not sync) data on an external SSD, but Dropbox is not recognising/finding/seeing the SSD. This is what has happened, and what I've tried, so far: The SSD was already connected to the computer as a D drive. All other applications can access it, write to it, etc. It shows up in File Explorer. The SSD is NTFS format (which Dropbox help says is compatible), and is a Sandisk Portable Extreme connected to a USB-C port on my laptop. Once I started the trial, I went into the Dropbox Desktop App to find the SSD (under Preferences -> Manage Backups) to select folders to backup, but I could only see the PC (C:) under "Add a backup". See below: I shutdown the laptop, disconnected the SSD, restarted the laptop and reinserted the SSD. Dropbox popped up with the notification asking if I want to backup the drive, and I selected Yes. I was then able to select the test folder I wanted to backup. The SSD showed up under "Add backup" when I went into Preferences -> Manage Backups, so I thought all was good. Dropbox did nothing with the folder for about two hours. Under the "Backup" tab when you click on Dropbox in the taskbar, it kept saying 0% backed up and no activity showed at all. (I don't have an image of this.) When I went into Preferences -> Manage Backups again, I noticed that the SSD had disappeared again from under the "Add backup". Suddenly the backup started, but the SSD is still not shown. It is the same as the above image, as though the SSD is no longer visible to Dropbox. These problems with Dropbox do not fill me with much confidence about paying for a plan if these basic aspects don't work reliably. What should I do next to try to fix the problem? Should I uninstall Dropbox completely from the Acer, reinstall? I know this will delete the Dropbox folder on my Acer (I have a local backup and can copy the files back to reduce download time) and I will need to set up the SSD backup again. If I do that, will I need to delete the original SSD backup in the online Dropbox account and start again? Do the sync icon and SSD issues together suggest that my installation of Dropbox might be corrupted somehow, and that is why there are so many problems? There are no problems with the SSD itself. As I say above, it works fine with all other applications. It is only Dropbox which cannot recognise/see it. Many thanks for your help and suggestions. Plutogenie
