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Forum Discussion

Martin F.21's avatar
Martin F.21
Explorer | Level 4
2 years ago

Can't open encrypted files via Boxcryptor

W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the la...
desktop
Error Messages
Preview
Third Party Integrations
Windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update here, Martin.

 

Hmm, the thing here is that if the Dropbox application is completely closed and the issue persists, it doesn't sound like the issue is Dropbox related.

 

It might sound unimportant, but have you restarted the computer at all ever since this started happening?

Martin F.21's avatar
Martin F.21
Explorer | Level 4
2 years ago

hmmm...

 

restarted several times (windows first aid 🙂

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying, Martin.

     

    Can we actually send you an email, so we can look further into this?

  • Martin F.21's avatar
    Martin F.21
    Explorer | Level 4
    2 years ago

    Can we actually send you an email, so we can look further into this?

    sure.

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, Martin! Just emailed you, so we'll continue there.

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