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BGUYUT's avatar
BGUYUT
Helpful | Level 5
2 months ago
Solved

Unable to read Word documents. What can I do?

I just tried this and it modified my Dropbox files, but I still get the same error message that the file may have become corrupted and to use text converter. Does anyone have any other ideas?

edit
Microsoft
  • BGUYUT's avatar
    BGUYUT
    31 days ago

    Just solved the issue! I had downloaded Dropbox from the Dropbox website. I deleted that and downloaded the Dropbox app from the Microsoft Store. Now I can open my MS Office documents without a problem. 

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    We're happy to hear you managed to sort this out in the end and thanks for keeping us in the loop too BGUYUT 

    Please let us know if anything else comes up in the future! 

  • BGUYUT's avatar
    BGUYUT
    Helpful | Level 5
    15 days ago

    I was able to solve the problem in this way: I had installed Dropbox from the Dropbox website. I uninstalled it and then downloaded Dropbox from the Microsoft Store. Once I installed Dropbox with that installation file, Dropbox worked as it should.

  • BGUYUT's avatar
    BGUYUT
    Helpful | Level 5
    31 days ago

    Just solved the issue! I had downloaded Dropbox from the Dropbox website. I deleted that and downloaded the Dropbox app from the Microsoft Store. Now I can open my MS Office documents without a problem. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    31 days ago

    Hi BGUYUT​, let's jump right into this!

    As a first step, I moved your reply out of this older thread, just because it might have been outdated. 

    Would you like to share some additional info with me? When did this error start, and do you notice this on all your Word files? 

    Also, are you able to see the file extension of the Word file on the end? 

    Keep me posted, and we'll take it from there!

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