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Forum Discussion

Glenn Dickson's avatar
Glenn Dickson
New member | Level 2
3 years ago

Are some files types not allowed on Dropbox?

I have found that Dropbox will not accept all types of files whereas GOOGLE drive will.  Are you going to fix that or do I discontinue my subscription?
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Ron-TGG, I hope you're doing well! 

 

Can you clarify which one of our platforms you use, when trying to upload the content? Is it the web, desktop or mobile app? 

 

Do you happen to have a screenshot of the error message you get when this happens? 

 

Keep me posted, and we'll take it from there! 

Ron-TGG's avatar
Ron-TGG
Explorer | Level 3
3 years ago

Windows 11, MS Edge, web. There isn't even a .docx file within that folder!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ron-TGG, great job on the added details there! 

     

    Have you tried to upload the same folder, using a different browser? And if you have, do you get the same error there? 

     

    Also, does this happen when you try to upload folders using the website, or do you notice the same behavior with individual files? 

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