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Phastraq's avatar
Phastraq
New member | Level 2
2 years ago
Solved

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.

I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.

Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.

I would appreciate any assistance in resolving this issue.

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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

17 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

  • Rezvan2000's avatar
    Rezvan2000
    Explorer | Level 4
    2 years ago

    Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rezvan2000! Usually, banned links occur for one of these reasons. 

     

    I can log a ticket for you though, to check this further.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Rezvan2000! You should have a new email from me. Please reply back, when possible.

  • lucasd's avatar
    lucasd
    Explorer | Level 3
    2 years ago
    Hi,

    I am experiencing this issue as well. None of the reasons listed in that page would apply to me to my knowledge, though I don’t know how to check my bandwidth limit. Please email me directly about this.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey lucasd! Please check if you’ve received my email and reply back to it. Thanks.

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