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MerlinAwards's avatar
MerlinAwards
New member | Level 2
2 months ago
Solved

"We’ve interrupted your sharing activity" error - what can I do?

Hi, My sharing has been suspended but I'm not clear why? Read the help center article but I'm still no wiser on what action I need to take to get it back... Any advice would be gratefully received!...
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  • Hannah's avatar
    Hannah
    2 months ago

    Sure thing, MerlinAwards, I just emailed you. See you there!

MerlinAwards's avatar
MerlinAwards
New member | Level 2
2 months ago

Hi Mark,

Thanks for your speedy reply.  Yes - this is the first time it has happened (had an account for about 5 years). I have left it for over a week in the hope it would sort itself out but nothing has happened. Not sure how to contact support - I seem to get in a loop that sends me back to the article each time! Any advice on how to get in touch with them???

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey MerlinAwards, can we send you an email, so we can check out your issue internally?

    • MerlinAwards's avatar
      MerlinAwards
      New member | Level 2
      2 months ago

      Yes - please do contact me!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Sure thing, MerlinAwards, I just emailed you. See you there!

    • Farnaz12's avatar
      Farnaz12
      New member | Level 2
      17 days ago

      Hi I hope you help me too.I am receiving the following error when trying to share a folder Could not complete the share. We have interrupted your sharing activity.I am not sure why this is happening. Please let me know how to fix this or what I should do. It is the first time I have had this problem in 2 years.Thank you!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        17 days ago

        Hey Farnaz12, thanks for letting us know and sorry to see that you're having an issue.

        I just sent you an email, so we can investigate this further internally.

        See you there!

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