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Forum Discussion

Gadgetman999's avatar
Gadgetman999
New member | Level 2
15 days ago
Solved

Dropbox referral shows as "ineligible" when using the same LAN.

Hi,

I went around a friend's house to help him setup a new dropbox account on his windows PC (for the first time) and we installed the desktop app.  My own computer was on the same LAN whilst doing this

Under my "Refer a friend" option, his account is showing as ineligible.  I understand from this forum it is because I was on the same LAN at the time, but I also understand that a DropBox support staff can correct this if they read this Forum article.

Here's hoping

Thank You

 

 

Referrals
Storage space
  • Gadgetman999's avatar
    Gadgetman999
    15 days ago

    Wow Megan, what wonderful service.  Thank you so much for your help.  All working great now!

    Have a lovely and peaceful day

    Kind Regards, Gadgetman999

8 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hi there, Gadgetman999, welcome to our Community! 

    We're going to have to look into account-specific info here. 

    For that, I just sent you an email in order for us to investigate further. 

    Reply back to me, and we'll take it from there. Thanks a bunch!

  • Gadgetman999's avatar
    Gadgetman999
    New member | Level 2
    15 days ago

    Thank You Megan.  I've also emailed you the account that was used to install the app

  • Gadgetman999's avatar
    Gadgetman999
    New member | Level 2
    15 days ago

    Wow Megan, what wonderful service.  Thank you so much for your help.  All working great now!

    Have a lovely and peaceful day

    Kind Regards, Gadgetman999

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hey Gadgetman999! 

    Happy to see that your issue is now resolved! 😇

    Have a lovely weekend ahead,enjoy! 

  • wokrishnahai's avatar
    wokrishnahai
    New member | Level 2
    9 days ago

    Hi Megan,

    Good evening!

    I’m facing the same issue — initially, I thought it might have been a mistake on my part. However, I referred another friend today, and it still shows as ineligible.

    In both cases, there was no shared LAN, Wi-Fi, or any similar network connection involved.

    Could you please look into this?

    Thanks and regards,

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Hey wokrishnahai​! 

    I'd be happy to try to help with that! 🤓

    I'm going to need to have an account-specific look into this case, so I sent you an email in order for us to do so. 

    Reply back to me, and we'll take it from there. Cheers!

  • wokrishnahai's avatar
    wokrishnahai
    New member | Level 2
    9 days ago

    Thanks Megan,

    Appreciate such a quick response. I have already replied to the email. So we can take it ahead there. 

    Cheers,

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