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How do I get the extra 500 MB for a referral?
I went to my son in law's house and he helped me set up this new computer and told me that if I used his link to download the app I would get an extra 500MB of space, but it isn't showing up. He said it would probably just take a while but nothing happened. I don't really want to bother him more if I don't need to. Is there something that I need to do? Thanks.
Why did I go over-quota, if the owner of the shared folder has a paid account?
I’m sharing files to a company folder that was created specifically for me. However, on my end, Dropbox is asking me to upgrade because I’ve run out of storage. The company I’m working with has a professional account, so I’m unsure why I’m being asked to pay in order to upload files to their folder.
What exactly makes a referral ineligible?
Hello, I recently invited a friend and a family member to join dropbox and both of them appeared as ineligible for the referral program after installing the desktop app. I read other threads on the same topic and I can already state that, according to both of them, their e-mail address was never used for a dropbox account and their respective pc never had a dropbox installation previously (but I cannot verify this myself). I have never shared an ip address with the friend invitee but I may have occasionally used the internet connection of my family member. Nevertheless, I don't think I should be tagged with this ip address in dropbox database. Since the problem occurred with both invitations, I presume it's not linked to the ip address. Would it be possible to have more details on the reason for ineligibility on the referral page and, ideally, a button to appeal directly there? That would prevent so many users from posting threads here for the same question/problem.
Why is my account full, even though I deleted my Backup?
Team, help! I've read similiar issues and not been able to fix my issue. I did delete a backup and now Dropbox shows 135MB used but still won't clear the 2GB full message (2.25GB of 2.25GB upgrade). I've read other similiar messages and deleting the backup fixed their issues (as I said--I've done) but I don't know what to do next. Attached are screen captures
My Dropbox account appears full, but my files are only half the size.
Hello everyone, This is my last try at fixing my storage issue before leaving dropbox. like other users before, my plan says my storage is at over 2 GB but my files are at less than half that. i have permanently deleted any deleted files. i have looked at events, nothing unusual there. any ideas as to how to fix?Thanks in advance, Sara
Our referral has been marked ineligible, even though it shouldn't be.
I recently referred to a colleague to setup a new dropbox account on his Mac. After installing and login the desktop app, the status of the referral says X Ineligible. Based on the info from the help center that Ineligible: The recipient is ineligible for the referral program. - This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. - If you feel this status is inaccurate, double-check the email address of your recipient to try again. I do not think either applies to us, and would like to get some support to figure this out.
Why are my referrals marked as ineligible?
I invited my two nieces to Dropbox so that we can share files. I tried using the referral link to get some space, but once they have signed in, I'm finding that they are "ineligible". May I ask why? We specifically tried to log them into separate computers that never had Dropbox installed, so we are not sure why this is happening.
