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Forum Discussion
Solved
No storage space
I've emptied by Dropbox of all files, but I'm getting messages that say I have no space left and must upgrade.
I also get a message that says Dropbox has stopped syncing. I have two devices: computer and phone. I've made sure that files on both have been emptied.
Are the two problems tied together? If not, how do I fix the "no storage" problem? Is so, how do I fix the "not syncing" problem?
Thanks.
i would but i finally got it to delete all of them. I had to unlink everything and delete links to all my diff computers. Honestly I don't know how i actually finally got it to work. I never not an error, they just would not go away.
8 Replies
- Rich
Super User II
I've emptied by Dropbox of all files, but I'm getting messages that say I have no space left and must upgrade.
Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and reply with it here. It should look like this:
I also get a message that says Dropbox has stopped syncing. ... Are the two problems tied together?
Most likely, yes. If you're over your quota, Dropbox will stop syncing because there's no space left in your account.
My backup page says I've used up all my space. I'll check the plan page
The plan page says I've used up all my space
- Rich
My backup page says I've used up all my space.
Then you likely have the backup feature enabled and you're backing up your computer or an external drive. Delete the backup if you no longer need it and you reclaim that space.
Exact same problem pus cannot delete back up
i would but i finally got it to delete all of them. I had to unlink everything and delete links to all my diff computers. Honestly I don't know how i actually finally got it to work. I never not an error, they just would not go away.
