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Forum Discussion
Solved
Suddenly used 1,100% of my allowed space
I have 16 gb of space earned by referrals. I had 7.6 gb of data stored. I kept receiving threatening messages I had suddenly used 1,100% of my allowed space. I repeatedly confirmed that I had on 7.6 gb stored. Dropbox suddenly denied me access to my data unless I upgraded to a larger storage plan. Can anyone help or explain what has happened and why
- YES… I found it. you are correct… operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
29 Replies
- Mark
Super User II
Have you looked to see if you accidentally set up Backups?
- How do I see the folders and files that Dropbox says represents 1100% of my earned 16.2gb of space? I can’t cleanup the problem if I can’t see what Dropbox is causing the problem.
- I see 172gb of “backups”… how do I delete these, whatever they are….
- Jay
Dropbox Community Moderator
Hi wasting-time, have you tried these steps to delete your backups on your account?
how does one delete these backups??? Appreciate the help.
- Nancy
Hi from me, as well! If you've enabled computer backup and you select the option to return your folders back to their original locations ("Keep content in folders on this PC/Mac"), while disabling the feature, they should also be removed from your Dropbox account, thus freeing up your space.
Appreciate all your help. I have a jpg file (screen shot) of my dropbox login page. I cannot find the "Sync and Backups" tabs on this screen
- Walter
Hi there wasting-time - sorry to jump in, but I just wanted to mention that you're looking at the website and not the desktop app.
In the desktop app, you'd be able to find the Backups and Sync tab in the app's preferences.
I tried to upload a jpg file - screen shot of my Dropbox screen. The repy would not send. My reply was “I cannot find a “backup tab” on the Dropbox page.
Any suggestions?- Thanks for the help. Will try now.
