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Forum Discussion
Solved
dropbox icon missing from the menu bar
Hi community,
All of the sudden, the dropbox icon has disappeared from my mac menu bar. It happened a few weeks ago, but I see that everything would synch up by seeing the green check mark appear. ...
This was solved by customer support. Thanks!
The solution was to uninstall dropbox and redownload it.
John
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to see that you're having this issue, SL001.
Can you let us know your computer's OS version and if you've updated your Dropbox app to the new Dropbox for macOS version?
MacOS is Ventura 13.5.2
I don't know how to confirm current Dropbox version, but I deleted and re-downloaded Dropbox today, in an attempt to fix the issue, so I assume that would be the most updated app. Is that not a correct assumption?
During one of those moments when the icon briefly appeared last week in the menu bar, I was able to get info on Dropbox version by clicking on the icon,c and took a screenshot. It was "v184.3.6480", with a tab on the bottom "leave Beta", which I must've signed for before. Again, I a assume that delete/redownload today may have updated or changed that, but not sure how to identify current DB version without access to the icon in the menu bar.
- Jay
Hi SL001, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
