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Forum Discussion

Alan Z.'s avatar
Alan Z.
Explorer | Level 3
11 days ago

Dropbox installer keeps installing, after installing successfully

I'm temporarily using a different computer.  I successfully downloaded and installed dropbox to that computer, but every few minutes, the installer runs again.  I've seen discussions where the install is unsuccessful but keeps going; this is a little different.  Any help, thanks?  

6 Replies

  • Alan Z.'s avatar
    Alan Z.
    Explorer | Level 3
    9 days ago

    Thanks.  This looks like enough of a pain that it won't be till at least this weekend (responding just so you don't think I've dropped the issue).  

  • Alan Z.'s avatar
    Alan Z.
    Explorer | Level 3
    9 days ago

    It says "please wait while setup installs" and nothing else is visible of the message in this tiny box. But it clearly has the dropbox logo and, as I said, a bit later, a dropbox file explorer window opens.

     

  • Alan Z.'s avatar
    Alan Z.
    Explorer | Level 3
    9 days ago

    Sorry, I should have made more clear.  I can't say what exact site I downloaded from but it was the dropbox site.  I know it's trying to reinstall because I see a tiny window open up and it says something about installing and has the dropbox logo, and then a few minutes later, a new file explorer window open to dropbox shows up.  I can't say whether it succeeds in installing because it's installed the whole time, but it doesn't say it failed.  

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    10 days ago

    Is this on Windows? What gives it away that the installer is running again? Does it show a window? When it runs again, does it succeed at installing?

    Here to help,
    Andrew (DBoxTips)

    P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.

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