Dropbox notifications popup window is partially off screen; cannot access preferences

Hey Don Jensen, thanks for letting us know about this.

Is your screen zoomed in by any chance?

Can you send us a screenshot of how this looks for you, so we can have a visual?

Thanks!

I don't know what you mean by zoomed in this context.  I don't know if Windows 10 has a zoom lens or if the scaling option in Windows suffices for what you mean by zoomed.  I am accustomed to zooming in on a Macintosh and that is not what I see with the scaling options in Window's "Scale and layout" option in Display Settings.  On the Mac 'zoom' actually zooms into the displayed screen; with one option therein truncates the visual area while zooming, and another zoom option is like a magnifying glass to a portion of the screen.  Screen resolution and zooming works on the Mac.  On Windows all-too-many applications have windows that are displayed partially or entirely off screen if the resolution isn't set high enough.  I have only seen an application do that once while using Macintosh computers for 35+ years. 

The takeaway for you is that less than a few weeks ago, whenever I wanted to shut down Dropbox I could click on the icon in the notification area and see the full Dropbox dialog drop down and then choose to quit the application.  In addition, when I go to the applications list from the Windows Start menu, I Dropbox doesn't allow me to quit from there either.  I suppose I could go into task manager and end the process—but that is really stupid programming on the part of Dropbox programmers to require ending the process just to temporarily quit Dropbox—especially considering that it worked previously!  Apparently some update screwed up the notification area access to quit. 

Here are two images of the Dropbox issue:

dialog hiding icon menu off-screendialog showing icon menu at top

How do I report a Dropbox bug?  I have already sought help for my issue on the Community Forum and got no help to solve it.  Therefore I am left to assume it is a bug in a recent update to the Dropbox program code. 

Hi Don Jensen, sorry to jump in here. 

I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. That should give you the app's version. 

Also, can you let me know how long this has been happening for? 

The version is 152.44880.  The pop-up also says "Up to date".

How long has this happened for?   I cannot say precisely.  I noticed it sometime during the last month or two. 

I don't need to shutdown Dropbox every week…probably average 2 or 3 times per month…when I need to stop all Internet communications except for security reasons, a select application.  Presently this requires (1) quitting the Dropbox processes because I cannot access the Dropbox menu, then restarting the computer to get Dropbox working again, or (2) changing my display resolution to reach the Dropbox quite menu, then changing it back afterwards; which is a nuisance and sometimes error prone since I have to remember or write down 4 different resolution parameters, e.g. 1600 x 1200 and 1360 x 768. That is a lot of machinations just to temporarily quit Dropbox.  Nearly all other applications provide access to "quit". 

Sorry for jumping in too, Don Jensen. 

Can you please try something else with me and let me know if it works? 

What I’d like you to do is to press Ctrl+ left click on the Dropbox icon instead. Do you see an option saying “Exit Dropbox” perhaps?

Ctrl+ left click on the Dropbox icon does not produce anything different than a single left click on the Dropbox icon;  except it then requires another Ctrl+ left click to close the Dropbox pop-up window.  

Hmm, I see. 

In this case, can I log a ticket for you instead, so that we can check this in more detail? 

Let me know.

Yes, please "log a ticket". 

FYI, previous versions of Dropbox used to pop-up the configuration menu with the top of it apparently referencing the top of of the displayable area on the screen.  It has always worked on my Macintosh with previous and the latest versions of Dropbox on the Mac.  However, the latest version for Windows positions the Dropbox pop-up so it is positioned partially off screen and truncated at the top of the visible screen.  As a programmer myself, who has created programs that needed to place a window at the top of the visible display area, I have had to read the screen dimensions from the OS and take that into account while coding applications, else the windows would appear partially or wholly off screen.  I knew this was the problem from the very beginning.  Regrettably it has taken me quite of personal time to convey this to Dropbox, when Dropbox staff could have easily and quickly verified this problem by simply changing the resolution of their monitors—rather than have me go through a variety of machinations in the hopes of finding some workaround.