Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
Solved
Right click context menu disappeared after update to 224.4.4811
Following the most recent Dropbox update the Dropbox icons no longer appear in the context menu on right-clicking a file. These were very useful, allowing me to copy a link directly without going to the website. I've tried re-installing Dropbox, and editing the registry to move Dropbox items further up the context menu list, but nothing has worked. I'm using Win 11.
Any ideas on how to get these useful menu items back?
Hi Megan
Many thanks for those suggestions. I had already made the registry changes but with no success, and the permissions were already set as recommended. However, after doing the uninstall/reinstall following the steps you outlined I now have the right click menu items back.
Thanks a lot.
Chris
6 Replies
- Megan
Dropbox Community Moderator
Hi Konishiki1745, welcome to our Community!
Did you have any other OS updates recently, right before this issue occurred?
If you look at your system tray, do you see a small Dropbox icon, next to your WiFi? If so, can you hover your mouse over it, and let my know the syncing status it reports?
It might sound trivial, but have you tried to re-start your device at all?
Keep me updated.
Hi Megan, thanks for the reply.
There have been no other OS updates recently. I can see the Dropbox icon and the synching status is 'Dropbox 224.4.4811 Up to date'. Yes, I have tried restarting multiple times. The issues seems to have started with the most recent Dropbox update a week or so ago.
Thanks,
Chris
- Megan
Hey Konishiki1745, thanks for the heads up!
Just wanted to make sure that you've already followed these steps, right?
If so, then I'd also suggest one last thing which would be to fix the level of permissions when the Dropbox application was installed.
A user shared the relevant steps here. If this doesn't resolve your issue, let me know, and we'll take it from there.
Hi Megan
Many thanks for those suggestions. I had already made the registry changes but with no success, and the permissions were already set as recommended. However, after doing the uninstall/reinstall following the steps you outlined I now have the right click menu items back.
Thanks a lot.
Chris
- Hannah
Thanks for keeping us in the loop, Konishiki1745!
I'm glad to see that your issue was resolved.
If you need anything else, don't hesitate to let us know.
Have a great day!
- T_theresa_A
Community Manager
Hi there Konishiki1745. Welcome to the Dropbox Community. I’m glad to see your right click menu is now working again after a reinstall and steps provided by Megan. Thanks for returning to let us know you've got it sorted 😉, it's people like you who keep our Community so vibrant.
I’m Theresa, by the way, and you’ll likely spot me around the Community 👩💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.
If you’re up for it, I’d love to hear how you make the most of Dropbox 💡. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.
T 😺 (Dropbox Community Manager)
