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Colinwhipple's avatar
Colinwhipple
New member | Level 2
9 months ago
Solved

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:

 

"Leave this screen open. A sign in prompt will appear."

 

I never get a sign in prompt. The message just stays there.

 

How can I get past this?

 

Colin Whipple

desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    9 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi @ Colinwhipple, thanks for bringing this to our attention.

     

    What device and OS are you currently running?

     

    This will help me to assist further!

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    9 months ago

    I am running Windows 10 on an HP Envy 23-027c.

     

    The system is not eligible to upgrade to Windows 11.

     

    Colin Whipple

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    9 months ago

    Not that I am aware of.

     

    I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

     

    Colin Whipple

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

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