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Forum Discussion

AL25's avatar
AL25
Explorer | Level 4
2 years ago
Solved

Dropbox Sign Stuck on "Preparing documents..."

I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic sign...
Dropbox Sign
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi AL25, thanks for bringing this to our attention.

     

    It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.

     

    Are you able to reduce the size of the document to see if this helps?

     

    This will help me to assist further!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there kbbio - thanks for bringing this to our attention. 

 

Since this issue persists across different browsers and on other networks, I'd recommend getting in touch with the team for further assistance. 

 

You can reach out to the Dropbox Sign team through this form. 

 

Let us know of any updates!

 

kbbio's avatar
kbbio
Explorer | Level 4
2 years ago

Yes, I requested a technical difficulty inquiry about the issue 2 days ago, but have not received any reply yet.

Since this issue constantly disturbs our work-flow, I have searched the thread and posted a tag.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for keeping us in the loop kbbio 

     

    Could you maybe share your ticket ID so that we can look it up in  our system too? 

    • kbbio's avatar
      kbbio
      Explorer | Level 4
      2 years ago

      Ticket 22891116: TEAMS: Signature error

       

      Currently, we are on this case and replied Email and Dropbox help center enquiry log.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the ticket number kbbio - much appreciated.

         

        I was able to locate it in our system and passed your comments on to the expert who's handling your case.

         

        They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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