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Egakelly's avatar
Egakelly
Explorer | Level 3
2 years ago
Solved

Can't select the $9.99 pricing

I Tried To Upgrade To A $9.99 A Month Pricing, But When I Went To Make A Payment, It Keeps Jumping To $11.99 A Month!!! Any Reason Why This Is Happening!?!? Thanking You In Advance For Whatever Help You Can Give Me!!!!

Eric G. A. Kelly II

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upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Hey Egakelly! Thanks for posting this on our forum. 

     

    Can you send me a screenshot of where you see the monthly pricing for $9.99? 

     

    Is there any chance you’re checking the yearly pricing instead? $9.99 is the pricing for each month of the year for Dropbox Plus (so, that would be $119.88 per year in total). 

     

    Let me know, if this helps.

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Egakelly! Thanks for posting this on our forum. 

     

    Can you send me a screenshot of where you see the monthly pricing for $9.99? 

     

    Is there any chance you’re checking the yearly pricing instead? $9.99 is the pricing for each month of the year for Dropbox Plus (so, that would be $119.88 per year in total). 

     

    Let me know, if this helps.

  • Egakelly's avatar
    Egakelly
    Explorer | Level 3
    2 years ago
    Good Morning Nancy😊😁,

    Yes, That's Exactly What Happened! However, I Assumed It Would Be The Same, Whether I've Chosed Monthly Or Yearly Membership👍👌!!!! Again, Thank You So Very Much Nancy For All Of Your Help, And Have A "Blessed" & "Safe" Holiday🖐👋!!!!

    Eric G. A. Kelly II
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Entirely my pleasure, Eric! If you need something else, don't hesitate to give me a nudge. 

     

    Wishing you happy holidays, as well!

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