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Billing issue caused my account to downgrade even though iTunes payment was successful
I had a payment issue with iTunes that I finally worked out yesterday, but apparently itunes and dropbox are now out of sync and I can't get Dropbox to acknowledge that payment has been made. When I try to restore purchases to sync the account up, I get this error: "Unable to Restore Purchases. The operation could not be completed. NSURLErrorDomain error 409" Please help.
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I needed to keep what I had on the cloud so I just left it alone. I never thought to check and see if the plan was still showing free. I also thought in the times where I saw a free account that the paid account must be another email. It wasn't until today when I looked at reducing the plan, I noticed in ios there are two Plus Monthlys so I wanted to see if I could find out exactly what I was paying for since I've been out of storage for so long. I logged into the account that I receive the receipts to ( my apple id for app store ) and that account only had 2g so i logged into every other email address I have and ALL of them show basic plan. Furthermore, I went back through my emails so I could see exactly when this all started and realized each of the other accounts gets an email of its own stating their boxes are full so the paid account had to be the apple account. I tried going to support but because it reads my account as being free, I cannot connect to a person. I've calculated this out - Starting in March of 2018 I was getting charged $9.99 plus tax - that continued until Jan 2023. The amount paid for March 2018 - Dec 2022 not including tax was $569.43. Jan 2023 the price increased to $11.99 per month plus tax. Since Jan 2023 I've paid $347.71 plus tax. This brings me to a total of $917.14 plus tax where I never received the product I paid for and have no way of contacting the company to receive help. If you have a suggestion please let me know before I contact a professional.
I'm getting billed $20 a month for a basic Dropbox account. How can I request a refund?
Hi, I have been seeing a $19.99 transaction on my bank statements since March of 2024. I have always used the free Basic Dropbox plan, and it also has always been through my employers Dropbox account. This has cost me an estimated amount of $320. I've tried everything from removing my card info from my computer to deleting my Dropbox account entirely. Nothing has worked. I am reaching out here in hopes that SOMEONE can please help me refund these charges, and prevent them from happening every month!
I'm being charged for an account that I can no longer access. How can I access my receipts?
HELP! I am paying for Dropbox Plus and have the storage, but can't access my reciept or payment info because it's linked to a nonexistent Dropbox account! Here's what happened: I have a personal Dropbox account on the basic plan, and used to have a second account for research work on the Dropbox Plus plan. I shared the storage of the latter with my personal account. The plus account was set up through a former work email address but paid through a personal credit card on auto-renew. Last year, I deleted the Dropbox Plus account and thought I had switched everything over so my personal account now had the Plus plan. But apparently not... My credit card was just charged for the Plus renewal, my personal account still shows me on a basic plan (but with 2TB of storage, indicating it's being shared from elsewhere), and the former research work account definitely does not exist—if I enter the email address for that account Dropbox asks if I'd like to sign up, not sign in. So I have the storage I need, I'm paying for it... but I can't access my receipt, change my payment options/card, or anything else. I also can't access Dropbox email support, because I'm officially only on the "basic" plan, despite paying for Plus!!! How do I get access to my receipt (which I need for tax purposes)?
I was charged, but I already tried to cancel my plan.
I tried to cancel my account, but I was only able to get it to basic for $11.99. Then this month I was charged $21.77 and I have no idea why! My work and budget needs have changed and I really need to get of here. Of course I can't call or email them!! Can anyone help? Thanks,
Offer an option to pay by BACS for Business Accounts
Please can you add an option to pay by BACS for all Business/Advanced Accounts, not just those with 10 plus users. We are having real difficulties trying to pay. We are a small charity and our business cards have a lower limit per transaction than our Dropbox bill, so we can't pay by card. We also don't usually use PayPal to pay bills, only to receive payments, so when we tried to pay with PayPal it didn't go through. We won't be the only users in this situation, I'm sure.
I was charged for a Plus plan, but when I log into my account it says I have a Basic subscription.
Dear Dropbox I have just been charged 119,89 Euros for a plus subscription. I have never had a Plus subscription before and when I log into my account I’m subscribed with Basic plan. Has anyone else experienced this? Anyone from Dropbox team that can help me? Kind regards Sohaila
My business account was downgraded despite a recent upgrade
Hello Dropbox Community, I’m a long-time Dropbox Business user with approximately 9TB of data stored. On May 17, I upgraded from the legacy Business plan to the new Dropbox Business plan, which expanded my storage to 15TB. I have a receipt confirming this transaction. However, today I noticed that my account has been downgraded. Dropbox now indicates I have only 1KB of available space, and none of my files are syncing. This issue critically impacts my work on a feature film, as I cannot upload or share essential files with my team. Attempts to resolve this have been challenging: The system doesn’t recognize me as a Business user, so I can’t access phone or live chat support. I contacted Sales, who said they escalated the issue to Support. However, I received an email from Sales stating they couldn’t assist me and to contact Support. The link they sent to the support page I could not access as it thought I didn't have a business account. I replied with my payment receipt and requested further assistance but have not received a response. Has anyone else experienced a similar issue? I would greatly appreciate any guidance on how to resolve this promptly. Thank you in advance for your help. Michael
