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DTEydon's avatar
DTEydon
Explorer | Level 3
3 months ago
Solved

Upgraded using the wrong email address. What can I do?

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
account access
Account Settings
upgrades
  • Walter's avatar
    Walter
    3 months ago

    I see, thanks for clarifying that for me DTEydon 

    In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

    Let me know if you have any other questions. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey DTEydon - sorry to hear about this. 

Can you please clarify how you upgraded the account in the first place for us? Was it, for example, through the website directly or via an app store on a mobile device of yours?

Are you able to access and log into both accounts normally? I mean, are you able to log into the wrongly upgraded account apart from the correct one? 

Let us know more and we'll take it from there. 

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