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DTEydon's avatar
DTEydon
Explorer | Level 3
3 months ago
Solved

Upgraded using the wrong email address. What can I do?

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
account access
Account Settings
upgrades
  • Walter's avatar
    Walter
    3 months ago

    I see, thanks for clarifying that for me DTEydon 

    In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

    Let me know if you have any other questions. 

DTEydon's avatar
DTEydon
Explorer | Level 3
3 months ago

Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries DTEydon - let me know if anything else comes up in the meantime! 

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