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KBro67's avatar
KBro67
Helpful | Level 5
2 years ago
Solved

Lost Access due to 2FA and old email with no access

I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me.  While I had connected with a PC when I was...
account access
security
  • KBro67's avatar
    KBro67
    2 years ago

    Thanks Jay, I'll try that.

     

    The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).  

KBro67's avatar
KBro67
Helpful | Level 5
2 years ago

Rich,

I haven't enabled it. Haven't been on any thick client since circa 2007, so I'm unsure how that would have happened - and if I have a phone on it, those numbers haven't changed since that time -- but nothing is giving an option to send a code there: just that it has been emailed and sent to any enrolled devices (does that mean text to mobile or call to other numbers listed?)  It doesn't seem so because mobile has nothing coming in nor does the voice line. I have one of the tickets open as per Jay, hopefully they can help more and review the settings -- history, etc.  While I get the fraud concern, someone there could see details of logins attempted from the same location on thick/web client where the sync logins are coming from......location is an other factor -- how do I enable that?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey KBro67, wishing you a great Monday ahead. 

 

If you ended up reaching out via email to our Support team, feel free to send me the ticket number reference, in order for me to locate it on our system. 

  • KBro67's avatar
    KBro67
    Helpful | Level 5
    2 years ago

    HI @Megan,

    I don't see a way to PM, so I'm presuming just paste it here.  It is case 233-66-108 and I now see an email on it that I need to reply to. I'm going to do that now and see what the next step is.

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KBro67, awesome! 

       

      Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. 

       

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

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