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KBro67's avatar
KBro67
Helpful | Level 5
2 years ago
Solved

Lost Access due to 2FA and old email with no access

I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me.  While I had connected with a PC when I was...
account access
security
  • KBro67's avatar
    KBro67
    2 years ago

    Thanks Jay, I'll try that.

     

    The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).  

KBro67's avatar
KBro67
Helpful | Level 5
2 years ago

HI @Megan,

I don't see a way to PM, so I'm presuming just paste it here.  It is case 233-66-108 and I now see an email on it that I need to reply to. I'm going to do that now and see what the next step is.

Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey KBro67, awesome! 

 

Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. 

 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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