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KayITSolutions's avatar
KayITSolutions
New member | Level 2
12 days ago

Not receiving the 6-digit code email to log in to my account

Good Day,  I am attempting to login to my work dropbox account, i am being asked to provide a authentication code that would be sent to my email address however i am not receiving this code. I have...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 days ago

Hey KayITSolutions, thanks for reaching out to us.

I wasn't able to locate your ticket number, can you please include it in your next reply?

In the meantime, can you also add no-reply@dropbox.com to your email contacts and try to log in again, to see if that helps?

Thanks!

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