Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

KayITSolutions's avatar
KayITSolutions
New member | Level 2
7 days ago

Not receiving the 6-digit code email to log in to my account

Good Day,  I am attempting to login to my work dropbox account, i am being asked to provide a authentication code that would be sent to my email address however i am not receiving this code. I have...
account access
KayITSolutions's avatar
KayITSolutions
New member | Level 2
7 days ago

Thank you for the suggestions so far. Our  system admins are not blocking the service as i tested creating a ticket with another email address and got an email confirmation. That ticket number is :25188818

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Thanks for the ticket number, KayITSolutions!

    I passed your comments along and raised the priority of your ticket, so a member of our team will get back to you really soon.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!