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Issues with cancelling free trial
Hi, I had to re-install Dropbox on a mobile as it wasn't synch'ing properly and as part of the process the Dropbox app forced me to take the 2TB subscription as a trial (i could not just reload), i choose the annual payment option and the payment method is Google Play Store. I dont need 2TB of space so i am trying to cancel the trial which ends 9th July. However when i try to do this in the mobile app i click on 'your plan' (which states i have Dropbox plus) then click on how to cancel option, then click 'leave plus' it goes to a page that says 'manage subscription' but says we couldnt find your subscription. I then click the only option which is 'see current subscriptions' and it only shows the google one subscription i have, not the dropbox subscription. I am at a loss how to cancel the dropbox annual subscription option via google play store - please help?
How can I be refunded? I can't seem to be able to contact support
I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy to go through support or get in contact with anyone who can provide assistance. Any help is appreciated. ThanksI cancelled my plan at the renewal date. Can I still get a refund?
Hello! My Credit card was expired, and I cancelled the subscription the day it was supposed to renew, but still got charged. How can I request and receive a refund? I do not and have not used Dropbox for over a year (thought I cancelled it last year) so I am more than a little annoyed they still are trying to scive off $130 from me.
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!Being charged for an annual subscription, but I'm on the Basic plan. How can I cancel?
I am being charged 120 annual fee. When I go to cancel it says I have a free basic plan. When I look up the transaction id and cc based on other articles, the link does not work and won’t give me any results. I confirmed this is not a subscription through apple. I have spent hours now trying to cancel and been charged hundreds of dollars because of the friction to cancel. This cancellation flow seems to go against the FTCs click to cancel rules which require a way to cancel on any medium registered. The fact that I had to join a forum and make this post and there is no way to just log an issue and send an email is a huge barrier and this seems like an unfair consumer practice. Someone from Dropbox please reach out to me ASAP.
How can I cancel/be refunded for a Dropbox account I can't access?
lo Dropbox Support Team, I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated with this subscription is no longer in use, and I am unable to access it. As a result, I cannot manage the subscription through my current account. Here are the details I can provide to help locate the account linked to these charges: • The email address associated with the subscription is no longer accessible. • The charges are recurring monthly payments. • I have payment details from my bank/credit card showing the charges. • The subscription has been active for several years. I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges that have been applied over the past months/years. Can you please assist me in resolving this issue and provide guidance on how to proceed? Any help would be greatly appreciated! Please contact me. [removed] [personal information removed per the Community's Guidelines]
I was charged, but I already tried to cancel my plan.
I tried to cancel my account, but I was only able to get it to basic for $11.99. Then this month I was charged $21.77 and I have no idea why! My work and budget needs have changed and I really need to get of here. Of course I can't call or email them!! Can anyone help? Thanks,
I was charged for a Dropbox subscription after I cancelled my free trial
I saw a similar post to mine. I registered this new account so I can send this discussion, for urgent attention. I need an urgent action to my Refund request ( I logged ticket # 25147780 ). Basically , my free trial period was due to expire on 31 May 2025 (I received an email reminder on 25May). I noticed in my savings account a "pending" transaction fee of $306.90, so I cancelled my free trial on 27 May 2025 (I saved a screen print saying ""You've successfully cancelled your trial"). After cancelling the free trial, I deleted my account. Yesterday, 28 May 2025, I noticed I was billed $306.90 plus an international transaction fee $9.21 . Please action my refund request asap.
How do I downgrade my Dropbox Essentials plan to the Dropbox Plus plan?
My 3TB plan has expired, and all I really need is 1TB - even less. It looks like 2TB is the lowest option after the free basic offering. How do I downgrade to a lower subscription option, as their is no 'change plan' option available, only renew, or 'cancel plan'? Many thanks.I've been charged now for a second year in a row, how can I cancel my payment?
and can't work out which email was used. I have not used Dropbox either. My only guess is that it was linked to an old email but again I have no access. I am charged every Nov and need to cancel and would like to request a refund as it is clear I have not accessed. I did email months ago but go the outsourced service provider for Dropbox who then pointed me in another direction. Would just like to get it resolved