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Some files appear in my account online and on my phone but not in my desktop Dropbox folder
hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full uninstall, signing out and back in etc etc - nothing working. any ideas?
Someone added files to my account, but I can only see them online and not the desktop app
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on certain folders suggest that new files were uploaded, but when I open those folders on my desktop they are empty. But, when I view the same folders online, I can see that there are files in them. My desktop Dropbox tells me that syncing is up to date, so it's not that. Any ideas why this happened and how to fix it?
I can't find the app's Sync tab, "make online-only" option, or the "Manage hard drive space" tool.
Hello, For the first time, I am trying to free up hard disk space on my laptop by making some of my files/folders in Dropbox available online only. I've been reading the literature online. I have the dropbox desktop app, version 205.4.5765. I have windows 10. When I go to my account, under Preferences, there is no sync tab appearing. When I click on the folders, there is no "Make online only" option available. Also, there is mention in the literature of a Manage hard disc space tool, but I cannot find it anywhere. I am on the free basic plan, it tells me I am using 3.58 G of the 14.75 available to me ( acquired a long time ago through getting other people to download dropbox). Any help appreciated
There's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch). I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account. Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from. Thanks for anything you can offer!