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Forum Discussion
Can't download a single file from my Mac.
Ive been using dropbox forever
Suddenly, I can't download a single file from my entire dropbox
I reinstalled the app and that did nothing - says none of my files are linked to dropbox e...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorCan you please first clarify what you mean by "server", rebel93465?
The dropbox server where you store files.... vs local files
- Jay
Hi rebel93465, since you mentioned that the screenshots shows that it's an unlinked Dropbox folder, are you certain that the Dropbox desktop application is signed into the correct account as on the Dropbox site?
Are you looking at the correct Dropbox folder on your device? Could you use these steps to locate it?
I am signed into the correct account and all my files are in my dropbox folder in my finder. I simply cannot DOWLOAD them from the dropbox server (where you store them) I click on ANY file and nothing happens.
This is why I asked if I shold delete the folder and start over. I reinstalled tje app WitHOUT deleting the file folder of my dropbox files on the macbook.
- Jay
Do the files in Finder have any sync icons on them? When you click the icon in the menu bar, what is the current status of the Dropbox desktop application on the bottom left?
Heres a screen shot. when I click on thr download icon nothing happens. It doesnt even spin or change color.
And there is no status button ANYWHERE for dropbox on the desktop other than above in system tray
Also icons are grey in file list
And when I double click on the file itself I get this error message. And YES Im online and connecting to every single other thing I ask for.
- Jay
Could you try right clicking the file first and choose 'Available offline' to see if this downloads the file?
