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Downloaded a zipped folder full of files, got an empty folder
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.
When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me with an empty folder-- no files.
I hate this. Does anyone know what I need to do differently? Thanks!
I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.
Thanks!
16 Replies
- Megan
Dropbox Community Moderator
Hey HP8, thanks for posting here today!
Do you happen to know approximately how many files you have in that folder, or the folder's size?
If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same.
Keep me posted!
It's 220.87 MB and 216 files.
I tried it with a different browser just now and had the same issue.
I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.
Thanks!
- T_theresa_A
Community Manager
Hi HP8, I am happy to hear you got your files unzipped and accessible once again. I'm Theresa, one of the Community managers here at Dropbox. I'm always curious about how people integrate Dropbox into their workflows. If you're open to sharing, I'd love to learn more about how you're using your Dropbox account.
Hi, sorry to bother you but I have the exact same problem, would you mind telling me what tool you used if you can remember? Thanks
- Walter
Hey Nirvaanatron - sorry to jump in here, but have you tried any 3rd party app to unzip your file?
If you did and still get an error, you can try a web search for other ones to test.
Will try that and get back, but I did notice that the size of the zipped file is about close to half of what the download should be. When downloading (and on dropbox) it says the right size, but when checking the files properties the size is significantly reduced. Not sure why that would be but if it works without deleting anything then i suppose its fine. Also thanks for replying and no worries.
- Megan
Hey Nirvaanatron, definitely give us a heads up.
It's also worth checking if the file contains all of your content, if not we're definitely here to look into this.
Thanks!
