Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

RicardoMorricone's avatar
RicardoMorricone
Helpful | Level 5
3 years ago
Solved

Downloading Large Files

I'm a movie composer working remotely in a studio with 4G hotspot internet that has the occasional hiccup ... whilst spending the past few weeks in contact with the editor who has a full DP account and lays up 5 - 30 gig movie files on his account for me to download  ... I have a free account as don't usually use DP (My experience here reminds me WHY I don't have DP!) ... files fail around 80% with "network error".  So this occasionally does work (but 20% is not good). Boy it's wasting my time as I'm working with 15 meg download speed which takes some time watching to see if a file is successful.

 

Sometimes the file fails after a couple of gig and often when it's supposedly fully formed. (as far as one can see) Shouldn't there be a way to resume a failure?

 

I'm using a MacBook Pro to download movie files ... I've tried Chrome / Safari / Firefox ... also tried as suggested Incognito and of course my download managers won't work with DP because it's perfect and should resume any breaks in download itself ... irritatingly like many whose comments I've read ...  watching the file download, it might get to 28.8 gig of a 28.8 gig download ... then says "network error"

 

I've spent days trawling here, and trying many suggestions that I found in this community... many with this same problem are marked as SOLVED but most definitely are NOT SOLVED ... indeed I've spotted folk saying "why is this marked as SOLVED when there it clearly has NOT SOLVED my problem?"!!!!

 

Something so simple that I've done for years, should not be wasting so much of my time  ... I even remember using good old Apple iDisk 20 years ago (why did Apple drop that?) ... easy peasy lemon squeezie ... never have I encountered this.

 

What I'd really appreciate after reading so many so called solutions  ... is THE solution.

 

Sorry if I'm a little grumpy but the stress this has been causing me for weeks ... is off the Richter scale ... does anyone have a definitive solution that will help me and others here?

Best regards to you all

Richard

16 Replies

Replies have been turned off for this discussion

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!