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rwhaley's avatar
rwhaley
New member | Level 2
3 months ago
Solved

I can't see my files when I log in to the Dropbox website

I can log in to dropbox.com. I pay monthly. I cannot see a single file or folder on dropbox.com. I need to see them because I have some folders that are online only and do live on my harddrive.  has ...
File access
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  • rwhaley's avatar
    rwhaley
    3 months ago

    Hannah - can't thank you enough. My computer was auto logging me in with the wrong email. When I used the correct one, I now see my files.  I don't know how the change happened but I'm glad its resolved. Thanks again. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there, rwhaley, thanks for joining our Community.

Is it possible that you're logging in to a different account and not your paid one?

What do you see in the plan page in your account settings? Do you see that you're on a paid account or a free Basic one?

Let me know what you find.

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