What does this orange box icon means? I'm on desktop, windows 11.

rdb0122 wrote: So this isn't just an Excel issue, ... Dropbox needs to look into this though ... It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

Orange box icon meaning | The Dropbox Community

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Walter
Dropbox Community Moderator
4 years ago
Hey SistemasMVH1, thanks for posting on our Community!

The folder icon you're noticing there is not coming from Dropbox, but probably from Microsoft Excel. Have you reached out to them to ask for more information?

Let me know if I'm missing something.
rdb0122
New member | Level 2
4 years ago
So this isn't just an Excel issue, I'm a video editor who works on a Windows desktop and I seem to be getting this icon on a lot of my media and I don't know why. Dropbox needs to look into this though, it seems to be unsyncing random assets from my projects when I haven't told it to. The assets I had sync previously get this folder icon and then seem to unlink and go back to online only. Please advice on this, it is getting very frustrating.
Rich
Super User II
4 years ago
rdb0122 wrote:

So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.
DG111
Helpful | Level 5
4 years ago
Hello Community Members, Can you please tell me what this dropbox icon means?
Walter
Dropbox Community Moderator
4 years ago
Hey DG111, thanks for joining our Community and happy Friday!

I just wanted to mention that I merged your post under this thread as I believe you'll find the information share here very helpful.

Let me know if you have any follow up questions!
DG111
Helpful | Level 5
4 years ago
Hi Walter,
Thank you for that, but unfortunately none of the suggestions have made a difference. It is not a OneDrive icon so am not sure where to go from here 😞

EDIT: Actually it is a OneDrive icon. See my reply further down.
Nancy
Dropbox Community Moderator
4 years ago
Hey DG111, sorry to jump in here.

I did a little bit of research and from what I could find, this icon is related to some file attributes on Windows 11.

Can you please clarify if you’re able to open these files, or if they give any kind of error when trying to do so?
DG111
Helpful | Level 5
4 years ago
Problem Solved 👏

Hi Nancy, I finally worked it out. It is definitely a Onedrive icon. Disabling Onedrive was not enough to get rid of the icon on the files. I had to actually uninstall it and do a restart. The icon on my files is now gone.

Just a note to anyone that is doing this to be aware that this will remove your Onedrive files from your computer but it is still available in the cloud. Maybe copy the files first just to be safe.

Thank you for trying to assist me with this 😀
Nancy
Dropbox Community Moderator
4 years ago
I’m really glad to hear you were able to sort this out!

If you need something else, we’re here for you.

Have a great rest of your week!
MichLou
New member | Level 2
4 years ago
I get these brown file boxe icons on my dropbox files that prevents me from opening my files. Does anyone know what causes this? I use Windows 11 Version 10.0.22000. Would greatly appreciate help.