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suibom's avatar
suibom
Helpful | Level 5
2 years ago
Solved

Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.

My system info

HW: Apple M1 Pro

OS: Ventura 13.5 (22G74)

Dropbox ver: v180.3.4837 & joined beta

 

Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS.
As shown in the finder screenshot below, I have set "Make available offline" except for a few folders. However, the cloud with arrow icon(next to the dropbox icon) is "not downloaded" and the dropbox status in the menubar is "your files are up to date". 

Doesn't "make available offline" mean that all files are accessible offline on my macbook? But what does "not downloaded" mean?

 

 

 

No matter how long I waited, the "your files are up to date" status didn't change, so I finally clicked on the cloud icon in the finder to actually download the files. After that, the dropbox status didn't change even after hours of waiting in "syncing..." as shown in the screenshot below.

 

  • Jay's avatar
    Jay
    2 years ago

    The previous article described the icons you would see in Finder.

     

    • The green sync icon means the file is available offline
    • No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
    • Cloud icon with a down arrow means it's online-only.
    • This would only apply to entire folders. Individual files won't have two icons at the same time.

33 Replies

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