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acam5's avatar
acam5
New member | Level 2
2 months ago

Videos shared through Dropbox play on MacBook but do not play when connected to external display

Got a a shared video through dropbox. When I play it it works but as soon as I plug into to an external display (Samsung TV via hdmi) is does not work. On the browser (Chrome and Safari incognito, private window) I get an error, "your file may be corrupted or your browser does not support the file". I even downloaded the video and it plays on quicktime but as soon as I connect to the external display it stops working. What issue am I experiencing?

Thanks

Mac
Shared Links
Videos
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Web

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey acam5 - thanks for letting us know about this.

    Could you clarify the size of the file and send us a screenshot of the exact error you're getting so that we can have a visual too?

    Thanks@

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