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kiersten_s's avatar
kiersten_s
New member | Level 2
6 years ago
Solved

Files won't open in Chrome

When I click on files on the Dropbox website in Chrome, the page shows loading symbols, but then goes blank as soon as it finishes loading, and doesn't display the document, or even an error message....
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  • kiersten_s's avatar
    kiersten_s
    6 years ago

    After a whole run around where nobody was really sure what was going on, clearing my cache and cookies ended up solving the problem!

Celeste's avatar
Celeste
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there, kiersten_s!

As your files open correctly in other browsers, this sounds like it could be an issue with your Chrome browser settings as opposed to Dropbox. 

Have a look to see in case any add-ons or plug-ins are inhibiting the browser from opening certain files.

Equally, try Chrome in incognito/private browsing mode to see if that changes anything. 

Keep me posted, thanks!

kiersten_s's avatar
kiersten_s
New member | Level 2
6 years ago

Thank you!

I tried incognito mode and it still didn't work. 

Where would I look to see if something might be blocking it? That does seem like the most likely answer. I edited my original post to give a few more details about potential sources of setting changes.

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