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Forum Discussion

mgm17's avatar
mgm17
Explorer | Level 3
4 days ago

How can I restore a shared folder owned by a deleted Dropbox team account?

Hi! Dropbox deleted one folder. How can I restore it? I had received an email from Dropbox informing me that the folder was going to be deleted, but that email was in the Spam folder so I had no time...
Delete
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hey mgm17 - sorry to hear about this.

When did you receive this email and how long has it been since you folder was deleted?

Can you have a look at your events page and/or the deleted files page and let us know if you see any signs of it there?

Thank you. 

  • mgm17's avatar
    mgm17
    Explorer | Level 3
    4 days ago

    I have received the email on May, 22nd. And the folder was deleted on June, 4th. Can I recover the folder?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 days ago
      mgm17 wrote:

      Can I recover the folder?

      Unfortunately not - as the email will have stated (I got an identical one) the deletion at that time is permanent. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 days ago

      mgm17, hope you don’t mind if I jump in. Can you send me a screenshot of the email you received from Dropbox?

      • mgm17's avatar
        mgm17
        Explorer | Level 3
        2 days ago

         

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