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Forum Discussion
How can I restore a shared folder owned by a deleted Dropbox team account?
Hi! Dropbox deleted one folder. How can I restore it? I had received an email from Dropbox informing me that the folder was going to be deleted, but that email was in the Spam folder so I had no time...
Could you please let me know the reason why Drpbox deleted this folder?
- Rich
Super User II
Could you please let me know the reason why Drpbox deleted this folder?
The folder was owned by a team that was permanently deleted (either the owners closed the team or they stopped paying for the service). When a team is permanently deleted, all data owned by the team is permanently deleted.
If you need access to the files again, you should reach out to the owner of the folder and ask them if they still have the files stored somewhere.
- Walter
Dropbox Community Moderator
I'm afraid Rich is correct here mgm17
The reason the shared folder is inaccessible is because the Dropbox team that previously shared the content with you has been deleted and as a result the content that the team owned was deleted as well.
You can reach out to the person who originally shared it with you to regain access if needed.
If you don't remember who they are, you can try searching your email's inbox for the email you received when they first shared the folder with you.
