Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.I recently tried to share a new folder and got the message:"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."I have no idea which of the terms I may have violated or how to fix it.The chatbot wasn't very helpful either.Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.I would appreciate any assistance in resolving this issue.

Hey Phastraq, thanks for reaching out to us. Can we email you directly, so we can take a look into your issue? Let me know.

Can't share files because of violation of Terms of Service error

17 Replies

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bhicham538
New member | Level 2
8 days ago
Hello,
I'm experiencing a similar issue with my Dropbox account. I recently integrated Dropbox with Make (formerly Integromat) to automate the upload of invoice PDFs (from Zoho Invoices) into a Dropbox folder. The upload process worked fine, but in the following module to generate a shared link , I received this error:
[409] banned_member/..
We have suspended your sharing activity due to a violation of the Terms of Service and the Acceptable Use Policy, as well as the Dropbox Terms of Service or Services Agreement.
Additionally, when I try to manually share files from my account via the web interface, I get the message:
“Sharing could not be completed – We have interrupted the sharing of your files.”
To my knowledge, my usage has been very limited and involved only standard file types such as PDFs, images, and documents. I’m unsure if this restriction occurred as a result of the Make integration or prior to that.
Could someone from Dropbox Support please clarify the cause of this restriction and how I can resolve it?

Please feel free to email me if you need further details.
Thank you in advance for your assistance.
Megan
Dropbox Community Moderator
9 months ago
Hi vladix, thanks for posting here!

We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

Reply back to me, and we'll take it from there!
vladix
New member | Level 2
9 months ago
Hello!

I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

Thank you!
Hannah
Dropbox Community Moderator
2 years ago
Sure thing, cbromen, I just emailed you and I'll see you there!
cbromen
New member | Level 2
2 years ago
Yes, please.
Hannah
Dropbox Community Moderator
2 years ago
Hey cbromen, thanks for reaching out to us.

Can we send you an email, so we can take a closer look?
cbromen
New member | Level 2
2 years ago
Hello!

I'm experiencing this issue as well. I made sure I deleted any files from my existing dropbox to make sure it wasn't a space limit issue. Can you please help?

Thank you!
Nancy
Dropbox Community Moderator
2 years ago
Hey lucasd! Please check if you’ve received my email and reply back to it. Thanks.
lucasd
Explorer | Level 3
2 years ago
Hi,

I am experiencing this issue as well. None of the reasons listed in that page would apply to me to my knowledge, though I don’t know how to check my bandwidth limit. Please email me directly about this.
Nancy
Dropbox Community Moderator
2 years ago
Hi again, Rezvan2000! You should have a new email from me. Please reply back, when possible.